![]() ![]() You can reset this password by going to any of these and trying. If nothing else works, please report your issue using the Send Feedback link from Authenticator app settings. Same one as for your Gmail, YouTube, everything else. You can recreate the CSV by pasting your content in the CSV template file. Clicking around, scrolling, hitting escape, hitting refresh. When I log into my LastPass account and the browser does not have the extension installed, a red spinner is in the middle of the screen and my entire page is greyed out. I have tried on Edge, Chrome and Firefox. To verify the integrity of CSV data, ensure that the first row contains a header with three columns: URL, username, and password, and ensure that each row contains a value in the URL and password columns. Can't log in to LastPass web vault when extension is not installed. If we don’t currently support importing the format of your password manager, you could try creating your CSV file manually using the steps in Export by creating a CSV, above. If your LastPass Teams or LastPass Business user account has the 'Remember Master Password' policy disabled, the Remember Password option may not be displayed on the login screen of the web browser extension, desktop app, or mobile app you use to access your Vault. Prior to this, I didn't although there was one time it did that a long time ago and one of the settings in L. Today I noticed after rebooting the machine, I have to put the master password in Lastpass. Until today, Lastpass has worked no problem with Edge. If the Offer to save passwords option is switched off, toggle it on. To check this, go to Settings > Autofill > Password Manager. Check under Never Saved for the site you’re logging into, remove it. If Chrome doesn’t offer to save the password, make sure that the password-saving feature is actually enabled. Make sure Offer to save passwords is turned on. Switch to Google Authenticator app or Microsoft Authenticator. You will be prompted to enter the code from Google Authenticator. You’ve already configured the PIN in step 5. Hopefully whatever caused the bad formatting was a temporary issue. Microsoft Edge (New) and LastPass Extension. Open Chrome and type ‘ chrome://settings/passwords ’ into the URL bar. Go to your smartphone and open the Google Authenticator app. One of the following steps could help you troubleshoot the issue. The most common cause of failed imports is incorrect formatting in the CSV file. Important: After successfully importing your passwords delete the CSV file from your desktop or mobile phone. ![]()
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